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Certified Translation is the reason I am here
I know that you wrote an email to our company with some complaints about the quality of the last translation that we made for you. We understand that and I am here to clarify the situation. The company managing board decided to send me as a representative because this is more fair than any letter or mail contact. That is why I am here, to clarify what was wrong about that Certified Translation. We are totally aware of your high position on the market and we would never want to question the quality and level of advancement and experience of all the people you hire, but with all due respect, they have to be wrong as to the Certified Translation. We have already double checked that and introduced all policies that are in our power to make sure everything is fine about the Certified Translation of yours. I am afraid we will not be eager to give you a full refund for all the trouble that occurred. We do not feel obliged to compensate it to you in any way, you will have to find some other Certified Translation office and get it out there. That would be all from our side, you are the first customer that causes such problems with our work. Seriously, we don"t want to have anything to do with you in the future, erase our telephone numbers.